policies
COMMITTED TO SERVING YOU
OUR RESPONSIBILITY
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OUR standard
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communication
Our primary method of communication will be by email.
We will direct phone calls for strategy calls ONLY.
Our obligation is to communicate during normal business hours only.
Should you receive communication outside of this time frame, please note, the rule still applies.
Beyond design forms and consultation, the designer will only contact you if there are any questions and when drafts are ready for submission.
Otherwise, the agreed upon completion date remains.
Clients will be allotted 48 hours to provide feedback, request changes, or approve design. Failure to do so will result in order completion and finalized as is.
hours of operation
Tues-Fri 9 AM - 9 PM
Closed Mondays
Closed Weekends
Closed All Federal Holidays
copyright
Please note, we maintain copyrights of our intellectual property.
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All services by TGP are not to be manipulated, resold, or copied.
TGP reserves the right to cancel any order placed by a client who violates these terms and conditions.
booking
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contract
Before service begins, you must sign and submit our Contract and acknowledge our policies.
design release
The client may receive files in PNG, JPG, and PDF format in color, black, and white, with black, white, and transparent backgrounds via email provided.
File Formats vary by design.
Additional files are available upon request and may acquire an additional fee.
refund policy
All services are nonrefundable. NO EXCEPTIONS.
Unsatisfactory services may be resolved by offering a discount on future services at the service provider's discretion.
If the client chooses to hire another designer, initiates design on their own, or disputes charge, it will be considered violation of terms and the order will be cancelled with NO refund.
Your full balance will be required prior to release of designs.
turnaround time
Turnaround time for services may vary depending on the size of project, business hours, holidays, and other external factors.
Turnaround time begins promptly when full payment or deposit is received and contract and design forms are submitted.
Revisions acquire an additional 3-5 business days per revision.
Business days do NOT include holidays/weekends.
Drafts and communication may still be sent outside of work days and business hours, however this does not affect turnaround.
The Rush Delivery option is available at checkout. This fee guarantees draft submission within 72 hours. *Excludes packages*
shipping and return policy
We provide printing and shipping services through a third-party vendor. Should you experience delays
employment
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location
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